First Visit Guide
Welcome to the Oral Facial & Implant Centre
Dr John Webster and the team from the Oral Facial & Implant Centre welcome you to our conveniently located practice with ample parking in the St Andrew’s Health precinct.
We provide a contemporary and comprehensive range of oral and facial surgical solutions to Toowoomba and the Darling Downs region.
Our core philosophy is exceptional care for every person. We want you to be confident that your comfort, well-being and successful treatment is of utmost importance to all of our team at the Oral Facial & Implant Centre.
You will find our practice a calm, informative and professional environment where your concerns will be answered with privacy and respect. As an evidence-based centre, the Oral Facial & Implant Centre and Dr John Webster strive to provide patient-specific customised care based on the latest technology and research available.
What should you expect at your initial consultation?
Free parking with close access to ramp and lift will have you in our conveniently located practice with ease. Upon arrival, you will be greeted by our friendly team and your Medicare, health fund and medical history completed prior to your consultation with Dr John Webster. For your convenience, you can have the medical history sent via email so you can pre-fill your information if you desire.
We pride ourselves on running on time and value your time also.
During your initial consultation with Dr John Webster, he will listen to your concerns, complete a thorough examination, review and explain your Xrays/scan results and take the time to formulate a treatment plan that is specific to your needs and concerns. You will have an opportunity to have your questions answered in a safe and caring environment.
Following your consultation and informed consent, you will be provided with a written quotation and have informed financial consent completed. Any appropriate imaging or pathology request forms, prescriptions or post-surgical instructions and medical certificates will be provided by our exceptional team. If wanting to proceed with treatment a date can also be arranged prior to departure from the practice with the knowledge that all your paperwork and medications are ready for the surgical day.
What do you need to bring to your consultation?
Most likely you will have been referred to see Dr John Webster, a Specialist Oral and Maxillofacial Surgeon (OMS) by a General Practitioner (GP) or General Dentist. Please ensure this referral is brought with you or sent from the referring practice to our practice prior to your appointment.
If you have complex medical history or medications please bring a printed copy of these or ask your GP to send a copy to our practice so we have all of your current medications and previous medical history on file.
In most cases you will have Xrays, OPG Xray, CT or MRI scans already completed so please bring these to the appointment on disc or in hard copy if available. If you have scans from Qld Xray or Downs Radiology our team can log in and merge these images into your medical file for you. If you have scans from your dentist or another radiology group, please bring a hard copy or digital file.
Can you receive consultation and treatment on the same day?
The Oral Facial & Implant Centre and Dr John Webster understand that many patients travel hundreds of kilometres to seek our surgical solutions and treatments.
Should you desire for a same-day consultation followed by a local anaesthetic procedure in the practice such as a removal of a tooth, skin lesion or cosmetic treatments, then these treatments can often be facilitated if you call at the time of the referral and clearly advise you wish for same-day treatment. Sometimes this is not always possible and sometimes you will be referred for further imaging before a treatment can be recommended and performed safely.
Should you desire for a same-day consultation followed by a general anaesthetic in the afternoon this can occur on a Tuesday. If the appropriate Xrays and scans are completed before the initial consultation and the general anaesthetic is booked well in advance of your consultation day this can definitely be planned to streamline your patient journey. Please advise at the time of referral if this is the desired method for you.
We strive to meet the needs of our customer local and afar so the more information you can supply before the initial consultation the more likely we can provide a same day service and/or facilitate the appropriate imaging for you prior to the day.
All patients or clients under the age of 16 need to be accompanied by their guardian or consenting adult to be part of the decision making process and sign forms etc.
Checklist for Initial Consultation:
- Referral
- Medicare Card
- Private Health Fund Card if applicable
- Department of Veteran’s Affairs Card if applicable.
- Medical History
- Medications
- OPG Xray or any scans you have completed recently (the last 12 months).
- Other reports, clinical photos, specialist and GP, Dentist
- Diary/Phone Diary to be able to book a surgical date
- Please bring a support person if you feel the need to have in consultation.
- Payment Option (Direct Transfer, Visa/Mastercard, Debit Card, Payment Plans)
What happens to your personal information and photographs collected?
The Oral Facial & Implant Centre and Dr John Webster have developed a privacy policy and procedures to protect your information. Our team will obtain written consent from you at the initial consultation regarding the management of your information. A detailed privacy policy
is available at the footer of this and every webpage.
If you would like to know how we can help you further, or to book an initial consultation with Dr John Webster please phone (02) 8859 9444
or alternatively request an appointment now online.
